PRIVACY POLICY
With our Privacy Policy we highlight the way we collect, store
and protect your details as the law requires, but please feel free to contact
us anytime you have questions at help@kissesfromlondon.com as we know how important it is to be
informed correctly.
Introduction:
We are grateful that you picked
us to craft the perfect gift for your loved one and we want you to know that KissesfromLondon.com
is committed to respecting the privacy rights of its site visitors. It provides
you with details about the types of personal data that we collect from you, how
we use your personal data and the rights you have to control our use of your
personal data.
This privacy policy is together with our Terms of Use and
they set out how KissesfromLondon.com, (“we”, “our”, We ship kisses Ltd) will
use any of the personal data we collect from you, or you provide us during your
use of our products and services.
KissesfromLondon.com is a registered company in England and Wales as We ship kisses Ltd and our company number is 10999784. We are registered with the Information Commisioner’s Office with the reference number ZA464259. The data controller is We ship kisses Ltd. Of 10 Greenhithe close, Sidcup, DA15 8EF to comply with the Data Protection Act 2016 (the “Act”).
Information we collect from you:
When you access KissesfromLondon.com
and you move around the site, register an account or purchase a product on
KissesfromLondon.com, we will collect and process the following data about you:
·
a
user name and password;
·
name,
date of birth, age and sex;
·
billing
and delivery addresses, email address;
·
payment
method (Paypal with Paypal account or card payment);
·
your
images, audio files or video files and other user content;
·
correspondence
with and from KissesfromLondon.com;
·
your
preferences about receiving communications from KissesfromLondon.com;
·
information
about your use of KissesfromLondon.com and your browsing and online purchases;
The information you give us by filling in forms on our website or by e-mail
correspondence or otherwise. It includes information you provide when you
register on our website or use our services, place an order on our website,
enter a competition, promotion or survey and when you report a problem on our
website. In order to use our services you will also need to supply us with the
personal data of a third party (Name and delivery address) in order for them to
receive the gift. On our website you order a product to be delivered directly
to the gift’s recipient. We will not use this information for anything other
and fulfilling the service for which the information was supplied.
The information we collect about you. With regards to each of your visits
to our website we will automatically collect the following information:
·
technical
information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information (when you sign in as a
customer), browser type and version, and the type of device used to access the
website.
·
Information
about your visit, including the clickstream to, through and from our website
(including date and time), products you viewed or searched for, page response
times, length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs) and any number used to call our customer
service number.
Information we receive from other sources. We work with third parties like
sub-contractors in technical, payment and delivery services, advertising networks,
analytics providers and may receive information that is not personal
information because it does not identify you or anyone else.
Cookies. Our
website uses cookies to distinguish you from other users of our website. This
helps us to provide you with a good experience when you browse our website and
it also allows us to improve our site. For full detailed information on the
cookies we use and the purposes for which we use them see our Cookie policy.
We do not knowingly solicit
or collect any information about users who may be under the age of 13 and will
delete any information provided by such individuals as soon as possible. If you
are under 13 please do not provide us with any personal information. While we
do allow users under the age of 13 to use our website, any users under the age
of 18 should discuss the use of the website with their parents or legal
guardian before they submit or upload any content to our website.
If you told us it’s OK we would like to contact you to provide offers on our products or promotions that we think might interest you. You may withdraw this consent any time.
Uses made of the information
We use the information about
you in the following ways:
· We
will use the information you give us as follows:
- to carry our obligations arising from any contracts entered in between you
and us and to provide you with information, products and services that you
request from us;
- to provide you with information about other products and services we offer
that are similar to those that you have already purchased or enquired about;
- to carry out market research and the tracking of sales;
- to notify you about changes to our services;
- to ensure that the content on our website is presented in the most effective
manner for you and your computer.
· We
will use the information we collect about you as follows:
- for internal operation and administration of our website, including trouble
shooting, data analysis, testing, research, statistical purposes;
- for improvement of the website, by ensuring that content is presented in the
most effective and safe manner for you and your device.
- to allow you to participate in interactive features of our Services, when you
choose to do so;
- to measure or understand the effectiveness of advertising we show you and
other and offer the relevant advertising to you;
- to offer suggestions to you and other user on goods and services that may
interest you or them.
Disclosure of your information
You agree that we have the
right to share your personal information with selected third parties including
business partners, suppliers and sub-contractors for the performance of any
contract we enter into with them or you; analytics and search engine providers
that assist us in the improvement and optimization of our website.
In the event that we sell or
buy any business or assets, in which case we will disclose your personal data
to the prospective seller or buyer of such business or assets. If We ship
kisses Limited or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its customers will be one
of the transferred assets.
We have the right to
disclose your information when a third party claims that any content posted or
uploaded by you to our website constitutes a violation of their intellectual
property rights, or of their right to privacy.
If we are under a duty to
disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply our Terms of Use and other
agreements; or to protect the rights, property, or safety of We ship kisses
Limited, our customers, or others. This includes exchanging information with other
companies and organisations for the purposes of Fraud protection and credit
risk reduction.
Where we store your personal data
The data that we collect from you will be transferred to,
and stores at, a destination within the European Economic Area (“EEA”) but may
include storage in the cloud outside of the EEA. It may also be processed by
staff operating outside the EEA who work for us or for one of our suppliers.
This includes staff engaged in, among other things, the fulfillment of your
order, the processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this transfer, storing
or processing, including such transfer storing or processing in any cloud
service. We will take all steps reasonably necessary to ensure that your data
is treated securely and in accordance with this privacy policy.
All your payment transactions will be processed and encrypted
using the advanced encryption technology of Paypal. Paypal offers Buyers
Protection and Fraud protection. You can see their safety and security policy here.
Where we have given you (or
where you have chosen) a password which enables you to access certain parts of
your site, you are responsible for keeping the password confidential. We ask
you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data Retention
We will retain your personal
data for so long as is necessary for the purposes stated in the Privacy Policy
and to address any claims or issues that may arise concerning your use of our
Services. After that, we may continue to hold data that relates to you and your
use of our website for research and statistical analysis, as currently
permitted under the section 33 of the Data Protection Act 1998. However, during
the time you may contact us to request that we delete personal data we hold
about you.
Your rights
Under the EU General Data
Protection Regulation 2016/679 (GDPR) you have a number of rights you can
exercise over your data.
You have the right to ask us
to erase your personal data or not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend
to use your data for such purposes of if we intend to disclose your information
to any third party for such purposes. You can exercise your right to prevent
such processing by checking certain boxes on the forms we use to collect data.
You can also exercise the right at any time by contacting us at help@kissesfromlondon.com .
If at any point you believe the information we process on
you is incorrect you may ask to see this information and have it corrected or
deleted. You also have the right to ask that we restrict the processing of your
personal data and to object to our processing of your personal data. You also have
the right to obtain from us, and reuse, the personal data we maintain from you,
for your own purpose.
If you wish to lodge a complaint over the way in which we
have handled your personal data, you can contact us at help@kissesfromlondon.com . If you are dissatisfied with our response you may contact the UK
Information Commissioner’s Office or the equivalent supervisory bodies in
non-UK jurisdictions. Details on how to contact them can be found at ICO.org.uk
Our website may, from time to time, contain links to and
from the websites of our partners networks, advertisers and affiliates. If you
follow a link to any of these websites, please note that these websites have
their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check those policies before you submit any
personal data to these websites.
Card
Transactions
We currently use Paypal
payment service that lets you fulfill the transaction either by login in into
your paypal account or by entering your card details. Your full card details
are not recorded or stored in our database. The details are encrypted and
transferred securely to one or more third party payment service providers.
Deceptive emails
We will never ask to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.
Updates to this notice
This Privacy Notice was last
updated 25th of August 2018. Any changes we make to our Privacy
Notice in the future will be posted on this page and, where appropriate,
notified to you by email. Please check back frequently to keep informed of
changes to this Notice.
Contact
Questions, comments and
requests regarding this privacy notice are welcomed and should be addressed to help@kissesfromlondon.com